Review of Oaklands on Monday 4 November 2013 by Mr J Lance (son)
We would like to take this opportunity to offer our sincere thanks to yourself and all your staff for the wonderful care given to Mum during the five & a half years she was at Oaklands. Once she adjusted to the big change in her life Lillian was quite happy particularly after she moved to the ground floor overlooking the garden where she kept a lookout for the resident robins and many local cats. Finding the right home for Mum was not an easy task but as soon as we met Marilyn and Dot and had a look round the home we were sure that Oaklands would be ideal for Mum’s needs. Caring for the elderly is not an easy job but every member of your team has played a role with kindness and humour when attending to Mum. Mum will be missed but she was lucky enough to spend the last few years in a caring, happy environment. We cannot thank you enough.
|Overall Standard: Excellent||Facilities: Excellent||Care / Support: Excellent|
|Cleanliness: Excellent||Treated with Dignity: Excellent||Food & Drink: Excellent|
|Staff: Excellent||Activities: Excellent||Management: Excellent|
|Safety / Security: Excellent||Rooms: Excellent||Value for Money: Excellent|
From Mr John Lance – son of late resident